Privacy Policy

Axorvia Technologies Private Limited ("Axorvia", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, use our products, or engage with our services. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our website. 1. Information We Collect We may collect the following categories of information: Personal Information you provide directly — such as your name, email address, phone number, company name, GSTIN, and billing/shipping details when you register an account, place an order, submit a contact or consultation request, or otherwise communicate with us. Account and Transaction Information — including order history, product purchases, invoices, and payment status. Payment card and UPI details are collected and processed directly by our payment partner, Razorpay, and are never stored on our servers. Technical Information — such as your IP address, browser type, device information, pages visited, and time spent on our website, collected automatically through cookies and similar technologies. Communications — records of correspondence when you contact us via forms, email, or phone, including the content of your enquiry, for the purpose of responding to you and improving our services. 2. How We Use Your Information We use the information we collect to: - Create and manage your account, and process orders placed through our website - Process payments securely through our payment gateway partner and generate GST-compliant invoices - Respond to enquiries, quotation requests and support tickets - Provide, operate, maintain and improve our website, products and services - Send transactional communications relating to your account or orders - With your consent, send you updates about new products, solutions or offers - Monitor and analyze usage trends to improve user experience - Detect, prevent and address technical issues, fraud or unauthorized activity - Comply with applicable legal, regulatory and tax obligations 3. Cookies and Tracking Technologies We use cookies and similar tracking technologies to operate and personalize our website, remember your preferences, keep you signed in, and understand how visitors interact with our site. You can control or disable cookies through your browser settings; however, some parts of our website may not function properly without them. 4. How We Share Your Information We do not sell your personal information. We may share your information with: - Payment processors (such as Razorpay) solely to process transactions securely - Service providers who help us operate our website, hosting, analytics and email communications, under appropriate confidentiality obligations - Government or regulatory authorities where required to comply with applicable law, legal process or to protect our rights - A successor entity in the event of a merger, acquisition or sale of business assets, subject to this Privacy Policy continuing to apply to your information 5. Data Security We implement reasonable administrative, technical and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration or destruction. Payment information is handled by our PCI-DSS compliant payment gateway partner and is not stored on our own systems. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. 6. Data Retention We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to comply with our legal, accounting and tax obligations (such as GST record-keeping requirements under Indian law), resolve disputes and enforce our agreements. 7. Your Rights Subject to applicable law, you may have the right to access, correct, update or request deletion of your personal information, and to withdraw consent for marketing communications at any time. To exercise these rights, please contact us using the details below. 8. Children's Privacy Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it. 9. Third-Party Links Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites and encourage you to review their privacy policies. 10. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The updated version will be posted on this page with a revised "last updated" date, and your continued use of our website after such changes constitutes acceptance of the revised policy. 11. Contact Us If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us at: Axorvia Technologies Private Limited #31 - 9/C4, Nimishamba Building, 2nd Floor, K.K. Halli, Hennur Main Road, Bengaluru - 560043, Karnataka, India Email: info@axorviatechnologies.in Phone: +91 63649 41133